In some applications, the use of robots seems more applicable. For example, delivery drones are already being used to distribute packages and mail in some areas. While there are many obstacles to a flawless robotic delivery system, the system seems to be working well and Robots will likely oblige for 90% of the work force delivery by the year 2020.
In other applications, there is continuous debate towards the benefit of Robotic workers. One of the most controversial use of Robotic workers is within United States Airports. Users are afraid of the dehumanization that Robotic costumer service will bring. Robots will provide programmed and scheduled service rather than intuitive and sensory based service.
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